ITIL (Information Technology Infrastructure Library) has established itself as a valuable tool for improving the quality and efficiency of IT services in organizations. The standardization of processes and practices is intended to achieve higher service quality.

The previous version, ITIL V3, already integrated concepts such as LEAN, SCRUM and DevOps. Nevertheless, ITIL was often perceived as rigid and tedious. As a result, many companies created parallel structures for agile and DevOps services. With the introduction of ITIL4, the framework is being adapted to the modern working world.

Adaptation to the modern working world or just new buzzwords?

But does it bring with it any groundbreaking innovations? For many managers, the “expected” buzzwords now seem to be available. The difference between using ITIL4 or ITIL V3 is often marginal; the mindset of the people involved remains decisive.

For whom is ITIL4 certification really worthwhile?

Service employees who have already attended an ITIL V3 Foundation training course can in many cases dispense with a new ITIL4 Foundation course. It is often sufficient to familiarize yourself with the basic concepts of ITIL4 – a YouTube video can be helpful here. For process managers or consultants, on the other hand, it is definitely worth delving deeper into the subject matter.

Focus on certification and recertification

However, the introduction of ITIL4 is also associated with higher costs. The certification requires recertification every three years and many courses focus heavily on passing the exams. If you are seriously interested in learning more about ITIL4, there is no getting around the relevant publications.

Our expertise in ITIL since version 2

The consultants at digitalSee have extensive experience in the application of ITIL since ITIL V2. After more than 1,000 hours of training and thousands of project days in the field of IT service management, we are able to implement the best possible service management for our customers, regardless of the ITIL version used. Further information can be found on our website under Services | digitalSee GmbH.

ITIL remains a valuable framework for IT service management

In our view, ITIL continues to provide a valuable framework for service organizations to improve their service quality and reduce costs. If you need support or have any questions, please do not hesitate to contact us!